Terk : TRINITY EXT Support
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What is the Trinity Xtend?

The Trinity Xtend combines two amazing devices all in one product: a digital HDTV antenna to connect and receive over-the-air TV channels on your television, and a Wi-Fi extender that will connect to your existing Wi-Fi network and provide a better Wi-Fi signal where you install this antenna, helping your streaming devices perform better on your television. The Trinity Xtend comes in two models - WITRIAC for 2.4Ghz and 5Ghz bands, and the TRINITYXTN for the 2.4Ghz band. Please see the below videos and FAQ's to help understand the benefits of the Xtend and installation process.

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Installing a Trinity Xtend in your home is incredibly simple and can be done in minutes. Please watch the video below to see how it is done!

Once you have the antenna installed now then it's time to open up the app to configure network settings. You can find the app on the App Store or Google Play store, or if you would like to set up via your web browser then just follow the link located on the bottom of the Xtend unit.

Troubleshooting / FAQ's

Yes you can use a signal splitter, however every time you split the signal you are dividing or diluting the signal strength. If you use a 2 way splitter, you will divide the signal in half that will go to each TV set. A four way splitter will divide by four so each TV set will only get a fourth of the signal. If your signals are weak when they are received, you don't want to split it. One solution is to use an amplified splitter or distribution amp, they usually have enough gain to overcome the loss.
Typically the higher the antenna, the better. The fewer obstacles between the antenna and the tower, the better chance you will have of finding a strong signal. Finding TV signal is similar to cell phone coverage. Sometimes walking a few feet in one direction will make a difference between getting signal and no signal. After connecting the coax cable from the antenna to the "Antenna In" port on the TV, run a channel scan. Then flip through the various channels noting signal quality. Now try the antenna in a different location run a channel scan. Each time you move the antenna make note of the number of channels you get and signal strength of your favorite channels.
Some consumers have experienced broadcast television interference issues caused by devices like Google Chromecast, Roku Stick etc... that are plugged into one of your televisions HDMI outlets. If you have one of these or similar products try removing these devices while using the off air antenna.
The antenna should be aligned toward the broadcast tower for the channel that you are trying to receive. The dipoles, or "rabbit ears" should be facing the direction that the antenna towers are located. You can find out where the broadcast tower locations are relative to your home by visiting> http://www.terk.com/channels/.
Yes over-the-air signals are FREE with an antenna. Local digital TV broadcasts are everywhere, although the widest selection of digital TV broadcasts are found in large metropolitan TV markets. Over 99% of U.S. TV households have access to at least one local digital station; 89% can get five or more stations. Bandwidth limitations also mean that cable and satellite providers may not carry all the local channels in your area, or may not offer them in high definition. Also, contract disagreements between local cable operators and local broadcasters can mean that major networks may not be available via cable TV in your area.
Our antennas receive both high VHF and UHF digital TV broadcast signals. This is important to look for in an antenna because not all antennas are able to receive both frequencies.
If your network does not broadcast its SSID,it will show up in the list as [Hidden]. You can enter the SSID manually by choosing the [Hidden] option in the list and typing in the name on the following screen. The Terk Xtend supports all password protection schemes except WEP, which is a older and less secure. Check how your Wi-Fi network appears on your computer-if it uses WEP security, it probably won't appear in the XTEND App's list. Consider changing to a different security option.
Make sure your phone, tablet, or computer has WiFi turned on. The Trinity Xtend will appear by its SSID in the list of available networks. Your Xtend's SSID is listed on the label on the bottom of the Xtend. You must enter the password listed with the SSID on the bottom of the Xtend in order to connect to the Xtend.
Make sure you've connected each device you want to use to the Trinity Xtend, not directly to your WiFi router. For example, if you want to use your streaming box, go to the WiFi connection settings on your streaming box and find your Xtend's SSID in the list of available connections (if you customized the Xtend's name and password, then connect to the customized name with the customized password-otherwise, look at the label on the bottom of the Xtend for your unit's default SSID and password). Use the TERK XTEND App to check the strength of the WiFi signal the Xtend is receiving from your WiFi router. If the signal strength is less than two or three bars, you might need to move the Terk Xtend and WiFi router closer together. Once you've connected all of your nearby devices to the Xtend, you should notice a stronger WiFi signal, which gives your streaming devices a better chance to perform to their full potential given then speed of the connection from your provider! Keep in mind, however, that the connection speed you experience in your home depends ultimately on the speed of the Internet connection you receive from your service provider.
Make sure you're connected to the Trinity Xtend, not directly to your WiFi router. Go to the WiFi connection settings for each of your devices and find your Xtend's name (either the customized one you created or the default on the bottom of the unit) in the list of available connections. Use the TERK XTEND App to check the strength of the WiFi signal the Xtend is receiving from your WiFi router. If the signal strength is less than two or three bars, you might need to move the Terk Xtend and WiFi router closer together.
The WITRIAC version is an 802.11 AC WIFI Repeater. It operates in 2 frequency bands 5 GHz and 2.4 GHz. It will connect to wireless routers using 802.11 b/g/n/ac. The routers it connects to must operate in 2.4 or 5.0 GHz or both. It creates a network in both 2.4 and 5.0 GHz to items that connect to it. It will connect with both bands if the router works in both bands. The TRINITYXTN version is 802.11 N WIFI Repeater. It operates in the 2.4 GHz band only. It will connect to wireless routers using 802.11 b/g/n in 2.4 GHZ. AC routers that are backwards compatible will connect to our Repeater. The Trinity Xtend repeater will operate in both the 2.4 GHz bands for products that connect to it.
AC (WITRIAC) offers faster upload and download speeds than N (TRINITYXTN) offers but this is contingent on your router and the speed from your internet provider.
The Trinity Xtend is not a standalone router, so you will need to already own a wireless router capable of transmitting signals in either the 802.11 b/g/n/ac band for the WITRIAC, or the 802.11 b/g/n band if you purchase the TRINITYXTN.
We understand there are certain situations where conflicting IP addresses have caused problems between the Xtend and Routers, however we have a simple walkthrough to get you through these issues, please click here

If you are still having problems, please Contact Us Here or call 1-800-768-1969.